Returns Policy

Returns Policy

We hope you love your order. If you wish to return an item, returns are the responsibility of the customer and must be arranged independently. 

We recommend using Royal Mail Tracked 48 (No Signature) and retaining your proof of postage and tracking information. 

Please send returns to: 

Unit 9A, Leys Farm

Chelmsford Road 

Ongar

CM5 9NW

United Kingdom

Returns Postage costs are the responsibility of the customer. Items must be returned in their original condition, unworn and with all original tags attached. 

Refunds will be processed once the returned item has been received and inspected. This policy does not affect your statutory rights.

Return Policy

Returns are accepted within 14 days of receiving, items must be returned with tags intact and no marks or damages on, any returns received in a worn or unacceptable condition will be returned back via Royal Mail, we would advise all customers to use a tracked service when returning products as we cannot be liable for returns not received,our returns address is:

Unit 2 Langford Court, Kelveden Hatch, Brentwood, CM15 0LB

Please note we are unable to accept returns on pre ordered or sale items.

Can I exchange my item?

Due to our stock changing so quickly we are unable to offer exchanges as the product you require may no longer be in stock by the time you return is recieved.

When Will I Get My Refund?

Due to market days parcels may not be opened the day they are received - all parcels will be opened within 3 working days and a refund processed as soon as its opened although depending on your payment method this could take up to 7 working days to be received.

Can I Change or cancel my order?

We are unable to make any changes or cancel orders once placed, please ensure all orders are correct before checking out

Registered Company Name: DMUB LTD

Registered Company Address: Unit 2 Langford Court, Kelveden Hatch, Brentwood, CM15 0LB

Registered Company Number: 16659800

Contact Information

info@dressmeupboutiques.com

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